Welcome to Keshkhati Store. Are there any cases where I will not be able to return any of the products? There are certain cases where the product cannot be returned: when submitting the return request after the specified time, which is 3 days for return and 7 days for exchange from the date of receipt. When using the product, or if it is damaged, or if it is not in the same condition as when you received it. Specific products such as underwear and socks... etc. Consumed products that have been used or installed. Products that have been tampered with or their serial numbers removed. Products without price tags, or labels, or original packaging, or missing any of their accessories.
The item you received was not the same as the item you ordered, how can I return it? First, we apologize for this unintentional mistake; in this case, you can return the product in its original condition and packaging and send it to us. As soon as we receive the product, we will immediately start the procedures to refund all the amounts you paid within 7 days free of charge.
I changed my mind and no longer want the product I purchased, can I return it? How? Of course, you can return the product you no longer want to purchase, as we understand the buyer's right to get exactly what they want from products, in addition to their right to change their mind regarding their purchase. Therefore: if the product has not been shipped: all you need to do is contact us to cancel your order and we will refund your full money. If the product has been shipped: the shipping cost will be deducted and the remaining money will be refunded to you. If you have received the product: you can return it within 3 days or exchange it within 7 days from the date of receipt, provided that the product is not listed among the non-returnable items and that the product is returned in the same condition as received with its packaging.
How long does the shipping intermediary need to receive and deliver the returned goods? Under normal circumstances, the shipping intermediary will contact you within three to five working days from the date the order was confirmed, but sometimes it may take up to two weeks for the shipping service provider to deliver or receive the product from you.
Can I return the product I purchased after the specified period? If some circumstances prevented you from returning the product within the specified period after the receipt date, please contact the customer service team, or send a complaint through the "Contact Us" page on the website. All complaints submitted in this case are studied independently. In general, all products approved for return must comply with consumer protection laws and regulations.
The original packaging of the product is no longer available to me, how can I recover my money? Keshkhati Store allows you to recover your money if the product's packaging is complete in terms of the tags on it only.
Will I be able to return the product I want to Keshkhati Store through any store personally? Currently, returns are only processed when Keshkhati Store receives the returned products through one of its approved shipping service providers. The service provider's representative will contact you to set an appointment to pick up the product you wish to return within three to five working days from your request to return the product.
When I want to return the product I purchased, who will pay the shipping cost? When you wish to return the product, Keshkhati Store will deduct the shipping cost and then refund the remaining paid amount to you. The return shipping cost is 50 SAR, which covers sending and returning. The exchange cost is 50 SAR, which also covers sending and returning.
